Refund Policy

4. Refund Policy

4.1 General Policy – No Refund

Primescore Fintech Private Limited follows a strict NO REFUND policy. All payments made for subscriptions, credit report access, or any other services are final and non-refundable once the service has been delivered or initiated.

• Services are activated or initiated immediately upon payment confirmation.
• Digital services such as credit report access are consumed at delivery and cannot be returned.
• You waive the right to seek a refund once the service is rendered.

4.2 Exception – Technical Failure Only

The sole exception is where payment has been deducted due to a verified technical error AND the service was NOT delivered or activated:

• Report within 7 business days to: info@primescore.in
• Subject line: 'Refund Request – [Registered Mobile/Email] – [Transaction Date]'
• Attach payment proof (bank statement or Razorpay reference) and confirm service was not activated.
• Investigation completed within 5–7 business days.
• Confirmed technical failures: full refund to original payment method within 7–10 business days.
• Applicable Razorpay processing fees may be deducted from the refund amount.

4.3 Non-Eligible Situations

• Change of mind after payment.
• Dissatisfaction with bureau data (originating from third-party intermediaries).
• Accidental purchase where service has already been delivered.
• Claims filed after 7 business days from the transaction date.
• Connectivity or device issues on the user's end.

4.4 Currency

All transactions are in Indian Rupees (INR). Refunds, where applicable, will be processed in INR only.